WEB TEL RESEARCH Case studies

Packaging, label and logo design

Background and Sample

A major manufacturer of cosmetics  wished to introduce new label and new bottle designs.  Respondents were women, between the ages of 18 and 54, who purchased cosmetics in beauty salons or beauty supply stores.  The sample was to be about 400 women  from the West Coast. An e-mail list of 4,000 names was used to generate the  sample.  The initial questions screened for age and purchase location.  

Study design. 

Four labels were  evaluated  individually in random order.  The four were then shown together and a preference required.

The preferred label was presented on each of three bottle designs, evaluated separately, then together, and a preferred combination selected.

The Preferred label and bottle combination was then shown and a series of evaluation questions was presented. 

The total sample completed sample of  qualified women  was completed in thirty six hours with top line summaries very shortly thereafter. 

Studies similar to this one have been used in evaluating internet e-businesses,  advertising and new product concepts, as well a number of business to business issues.

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WEB TEL RESEARCH Case studies

Web Tel interviews.

A manufacturer of computer hardware wished to conduct in-person interviews with top IT executives around the country. A decision might have been made to use a local interviewer for each  respondent market with its attendant problems of inconsistent interviewing, training and travel costs.  We recommended doing the study using a combination web and telephone contact.  The respondent looked at web stimuli in an sequence controlled by the interviewer over the telephone.  A single interviewer was used.  Travel costs disappeared.  Timing was improved.

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WEB TEL RESEARCH Case studies

Education Health Studies

A major school district in California wanted to understand how faculty staff and students viewed various physical aspects of their various campuses.  A web survey was conducted among each group   Students were told where to find the study and used their school IDs as  the password,  Teachers and other employees used their school e-mail addresses.  Because the contact information was provided by the client, there was no charge for sample construction.

In addition, the study was estimated on a set price that did not depend on the size of the sample.

Similar studies have been held with major hospital organizations.

At the end of the study respondents were asked if they had any other suggestions for the physical plant of their schools. Over eighty percent of the respondents (more than 400) responded with full paragraphs of information. The client felt that this one set of responses was worth the price of the entire project.

Recently we conducted a 10,000 email-out study on behalf of a major state's PTA. The study, to all levels of the organization, assisted in the positioning of major PTA govenmental activities.

NOTE: Internet studies have changed the way people answer  "open-ended" questions.  Pre-web studies asked the respondent to write an answer.  Mono syllabic answers are now a thing of the past.  The respondent is sitting at a keyboard and  is completely willing and ready to express themselves.  Our first studies using open ended questions quickly taught us to give a considerable amount of space for answers and to develop efficient ways to analyze them.

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WEB TEL RESEARCH Case studies

Corporate positioning

A web company decided on a name change.  A series of names was displayed (as in the above design study) and separately evaluated.  Then a group of corporate positioning statements were displayed randomly and  evaluated. Respondents were asked to match the their favorite name with the positioning statement, evaluate their decision with the usual list of attributes, and then write why they had made the selection.


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WEB TEL RESEARCH Case studies

Interviewing The Uninterviewable

A client who manufactured a highly advanced method of correcting an inherited medical condition, wished to interview people who were considering the implant and those who had committed to a specific brand. The product had very limited distribution. Respondents were located throughout the United States and many had severe hearing loss that mitigated against a personal interview.  By conducting the study over the web, We were able to obtain the targeted information at the respondent's convenience, open ended questions were answered completely and accurately, travel costs were eliminated, and the size of the sample substantially increased.

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WEB TEL RESEARCH Case studies

Multi-Lingual Studies

A school district in California needed a simultaneous study in English and Spanish. The questionnaires were developed, a multi-lingual first page guided the respondent to study in their language and we were off. Through the web, studies can be conducted in a number of countries at the same time

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